Privacy policy

Effective Date: October 2024

At Greenmice Technologies, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Gaia, including any information provided when you access or use our website or other online services. By accessing or using Gaia, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our Service:

1.1. Personal Information

When you sign up for an account, subscribe to a plan, or interact with Gaia, we may collect personal information that you voluntarily provide, such as:

  • Name
  • Email address
  • Billing information (for paid plans)

1.2. Usage Data

We collect data on how you access and use Gaia. This includes:

  • IP address
  • Browser type
  • Device information
  • Usage patterns, such as features used and time spent on the platform

1.3. Uploaded Data

You may upload files (including geospatial data) when using Gaia. This data remains under your control and ownership, and we process it only to provide the Service.

2. How We Use Your Information

We use the information we collect in the following ways:

2.1. To Provide and Maintain the Service

We process your personal and usage data to operate Gaia effectively, including managing your account and ensuring the proper functioning of the platform.

2.2. To Improve Our Service

We analyze usage data to understand how users interact with Gaia and to enhance features, user experience, and functionality.

2.3. To Communicate with You

We use your email to send important updates, such as notifications about changes to our policies, technical issues, or feature announcements. For marketing emails, you can opt out at any time.

2.4. For Billing and Payments

If you subscribe to a paid plan, we use your billing information to process payments and manage your subscription.

2.5. To Ensure Security

We monitor usage and access data to detect and prevent fraud, security threats, and abuse of the Service.

3. How We Share Your Information

We will not share your personal information with third parties, except in the following cases:

3.1. Service Providers

We may share information with third-party vendors, such as payment processors or cloud storage providers, who assist us in delivering our Service. These providers are obligated to protect your information and use it only for purposes necessary to perform their services.

We may disclose your information if required by law or if we believe in good faith that such action is necessary to:

  • Comply with legal obligations or respond to lawful requests.
  • Protect and defend our rights or property.
  • Prevent or investigate possible wrongdoing related to Gaia.
  • Protect the safety of our users or the public.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

4. Data Storage and Retention

We store your data using secure servers and take appropriate security measures to protect it from unauthorized access. We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

4.1. User-Uploaded Data

Files and geospatial data you upload to Gaia are stored locally in your browser's IndexedDB and are not stored on our servers unless explicitly requested through premium features (e.g., cloud storage). You can delete uploaded data at any time.

4.2. Retention Period

We retain personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete your data within a reasonable time frame, except where we are required by law to retain certain information.

5. Your Privacy Rights

You have the following rights regarding your personal data:

5.1. Access and Correction

You can access and update your personal information at any time through your Gaia account settings.

5.2. Data Portability

You can request a copy of your personal data in a machine-readable format.

5.3. Deletion

You may delete your account at any time. Once your account is deleted, we will permanently remove your personal information from our systems, except where retention is required by law.

If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [Your Support Email].

6. Cookies and Tracking Technologies

Gaia uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us improve our Service by remembering your preferences and tracking usage data.

6.1. Types of Cookies

  • Essential Cookies: Required for the operation of Gaia (e.g., logging in).
  • Performance Cookies: Collect anonymous data about how users interact with Gaia to improve performance.
  • Functional Cookies: Remember your preferences and settings.
  • Marketing Cookies: Used for tracking and delivering targeted ads (optional and not mandatory for Gaia).

You can control or disable cookies through your browser settings, but doing so may limit your ability to use certain features of Gaia.

7. Data Security

We take reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Despite these measures, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

Gaia may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Service. Your continued use of Gaia after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@greenmice.it
  • Address: Greenmice Technologies S.r.l. - Piazzale delle Provincie, 8 - 00162 - Roma